When I started this role, I had three main objectives in mind. Like many in a leadership position, I wanted to ensure my term made a difference to the membership. I focused on education and mastering our basics. Since I was the first Chairperson from the regions, I wanted to ensure we also focused on unifying our province and membership.
In 2022, we improved our online education to ensure it was a quality offering. We also started offering Lunch & Learns and Coffee Breaks on topics of interest. As offerings increased, so did participation.
We also developed a team focused on your professional practice to support your efforts to learn more and continually improve. We created a new position of Practice Advisor with an experienced real estate practitioner available to answer any questions the membership might have about their practice’s challenges or opportunities.
We completely revamped our complaints process, now structured within the professional practice team. Through this improvement, we provided significant education to volunteers and staff involved in the process to ensure we could build trust with the membership. We also started our journey to have in-house certified administrators of administrative justice tribunals. We are now transparent with all decisions on complaints we process and tie our educational opportunities to those decisions so everyone can have the opportunity to learn from them.
Mastering Our Basics
We can’t innovate, try new things, and find efficiencies if we don’t master our basics. I have heard this many times in my conversations with members. If we offered any additional service, we needed to ensure we mastered our basics: listing services, forms, and lockboxes.
We implemented an annual process for form reviews and ensured this was segmented by expertise: residential, commercial, and farm. The Residential Forms Committee was launched, and the Commercial Committee enhanced its scope to include commercial and farm form revisions.
The listing audit service was reviewed and compared to practices across the country. The labour-intensive service of a goal of 100% audit went to a goal of 2-5%, paired with educational opportunities.
The lockbox system is currently under review. With our contract ending in early 2024, a decision is required in 2023.
Unifying Our Province
Our team has travelled the province this year. From Feedback Forums to Board Meetings, getting face time whenever possible has been essential.
I was particularly proud of our return to REALTOR® Recognition Night. We had more people attend in Regina than ever before, and we got back to basics in building relationships throughout the regions. No one builds relationships like REALTORS® do, and no one knows the pulse of their community better. I was pleased to see the recognition you all deserve and the old and new connections among us that evening.
On behalf of the Board of Directors, I thank our departing Directors. Thank you to Henry Moulin for reminding us that education is an investment that should be highly valued, from members to Board Directors. Thank you to Sheri Willick, master of bylaws with a wicked corporate memory and my personal governance mentor. You leave behind a big void. I am privileged to have sat at a Board table with you and all our current Directors. And to our 2023 Chairperson, Jeff Stewart – I am excited about the future. Now that we have mastered our basics, it’s time to be bold, and I’m happy to be there for it.
Thank you to the membership of all regions of this beautiful province for your trust in me in 2022. It’s been a pleasure serving you.